Legal

Privacy policy

How GO Diving Show collects, uses and protects your personal information.

Last updated: 5 November 2026

GO Diving Show runs consumer scuba diving shows in the UK (Coventry) and Australia (Sydney). This policy explains what personal information we collect when you visit godivingshow.com, buy tickets, sign up for our emails, or exhibit, speak or volunteer at our shows. It also explains how we use that information and the choices and rights you have.

1. Who we are

GO Diving Show is run by Rork Media Limited, a company registered in England and Wales (company number 10564639). Our registered office is 71–75 Shelton Street, Covent Garden, London WC2H 9JQ. Rork Media Limited is the data controller for the information described in this policy and is registered with the UK Information Commissioner’s Office (registration number ZA433242).

The Australian show is run with our Australian company, Rork Media ANZ Pty Limited, which contracts with exhibitors at the Sydney show and is responsible, together with Rork Media Limited, for the exhibitor information it uses for that show. Australian exhibitors can contact either company at the address below.

Questions about this policy or your data: privacy@rorkmedia.com.

2. The information we collect

Ticket purchases: your name, email address, phone number, billing address and order details. Card payments are processed by Stripe; we never see or store your full card number.
Attendee details: the name and email of each ticket holder, and when a ticket is scanned at the show.
Email sign-ups: your name, email address, the show(s) you are interested in, your email preferences, and whether you open or click our emails.
Speaker, volunteer and exhibitor forms: contact details, organisation, biography, photos, availability and anything else you choose to send us. Volunteers must be 18 or over, which we confirm with you before your place is confirmed.
Exhibitors: company contact details, stand bookings (made through our floor plan provider ExpoFP), the colleagues you invite to your exhibitor portal, exhibitor manual details (Ffair), badge details, use of your ticket codes and promotion kit, and your stand invoices and payment status from our accounts system (Xero).
Trade buyer applications: your name, job title, business name, address and phone number, and the trade invoice and utility bill you upload to show you trade from business premises. We delete the uploaded documents once we have checked them.
Chat assistant: the questions you type into the chat assistant on our website or in the exhibitor portal, and the answers it gives.
Website use: device and browser information, IP address, pages visited and how you arrived, collected through cookies and similar technologies (see section 5).
Correspondence: emails and messages you send us.

3. How we use it, and our lawful basis

To sell and deliver your tickets and run the show, including check-in and important show updates – performance of a contract.
To remind you about an unfinished order: if you enter your email at checkout but don’t complete your purchase, we may send you a reminder. Click No thanks under the email field at checkout if you don’t want one – legitimate interests.
To send show news and offers by email – your consent. If you have bought tickets from us, we may also email you about our shows (legitimate interests, permitted under the Privacy and Electronic Communications Regulations). You can opt out at any time.
To manage exhibitors, speakers and volunteers, run the exhibitor portal and contact businesses about exhibiting – performance of a contract or legitimate interests.
To check trade buyer applications – legitimate interests (keeping trade areas for genuine businesses).
To answer questions through the chat assistant, and to improve our FAQs from the questions people ask – legitimate interests.
To run prize draws at the show – legitimate interests, when you take part.
To prevent fraud, chargebacks and spam, and keep the site secure – legitimate interests.
To keep accounting and tax records – legal obligation.
To measure and improve the website and our advertising – your consent where non-essential cookies are used, otherwise legitimate interests.

4. Marketing emails and your choices

You choose what you receive: news about the UK show, the Australian show, and occasional news and offers from Scuba Diver magazine, which is also published by Rork Media Limited. Change your choices at any time on our email preferences page, or use the unsubscribe link in any email. We never sell your personal information.

5. Cookies and tracking

Essential cookies make the basket, checkout, account, exhibitor portal and security features work. They cannot be switched off.
Statistics: Google Analytics (through server-side tagging) helps us understand how the site is used.
Plausible Analytics (no cookies): we use Plausible Analytics (Plausible Insights OÜ, Estonia) to count visits to our website: which pages are viewed, where visitors came from (referring site or campaign), country, device and browser type, and actions such as ticket purchases and form submissions. Plausible does not use cookies and stores nothing on your device. It does not build a profile of you or track you across other websites; your IP address is used only to create a daily-changing anonymous count, and is not stored. Because it sets no cookies and collects no personal data, it runs for every visitor, including before you answer the cookie banner. The requests go through our own domain and the data is processed and stored in the EU. We use these statistics to improve the website and to measure how our marketing performs.
ExpoFP interactive floor plan: our floor plan is provided by ExpoFP Inc. When you open it, your browser loads the plan from ExpoFP's servers; this is needed to show it. If you accept statistics cookies, ExpoFP records how the floor plan is used: page and map views, the searches you make, the exhibitor profiles and stands you view and the routes you ask for, with technical details such as your browser and device type, the page address and the date and time. ExpoFP uses Google Analytics for its own service statistics and Sentry (Functional Software Inc., USA) for error reports. ExpoFP stores your bookmarks and the stands you have visited in your browser's local storage, so the plan remembers them. We use ExpoFP's statistics, which are aggregated and do not name you, to report to exhibitors how often their stand and profile were viewed and searched for, and to plan the show layout. If you decline, ExpoFP's Google Analytics does not record your visit (its script may load, but tracking stays off). ExpoFP's technical error reporting (Sentry) and basic usage telemetry are still sent when you open the plan; we have asked ExpoFP to stop these when you decline.
Marketing: Meta (Facebook and Instagram) and Google Ads tags measure our adverts and help us show them to people likely to be interested. If you accept marketing cookies and sign up on our website, we send your email address and first name to Meta in a scrambled (hashed) form, through our server-side tagging provider, to measure our adverts and help us reach people likely to be interested.

Wherever you visit from, statistics and marketing cookies are only set if you accept them in the cookie banner. The ExpoFP floor plan section above explains what the plan loads before you choose. Until then, Google receives only cookieless signals that cannot identify you (Google Consent Mode). You can change your choice at any time on our Cookie Policy page, which also lists the cookies we use.

6. Who we share it with

We share personal information only with organisations that help us run our shows and website, under contracts that require them to protect it:

Stripe (payments)
Cloudways (website hosting)
Elastic Email (sending our emails)
ExpoFP (floor plans, exhibitor bookings and floor-plan statistics, as described in section 5)
Plausible (cookieless website statistics, as described in section 5)
Ffair (the online exhibitor manual)
Xero (invoicing and accounts)
Anthropic (the AI service that powers our chat assistant and our exhibitor listing helper; it processes the questions you type and, when an exhibitor asks it to, the public pages of their own website to suggest their listing)
Slack (our team's messaging tool, where exhibitor help requests reach us)
Google, Meta, Microsoft and Stape (analytics and advertising, as described in section 5)
Cloudflare (spam protection on our forms)

We also share information with professional advisers, and with authorities where the law requires it. An exhibitor receives your details only if you choose to share them, for example by letting them scan your badge or entering a competition they run.

7. At the show

Photography and filming take place at our shows, and images may be used in our marketing. If you would rather not be photographed, tell a member of our team.
Ticket scanning records when you arrive.
Prize draws: winners’ first names may be announced or shown on screen at the show.

8. International transfers

We run shows in the UK and Australia, so your information may be processed in both countries. Some of our providers also process data in the United States or the European Economic Area. Where information leaves the UK, we rely on UK adequacy regulations or approved safeguards such as the UK International Data Transfer Agreement or Addendum. For Australian customers, we take reasonable steps to ensure overseas recipients handle your information in line with the Australian Privacy Principles.

9. How long we keep it

Orders and financial records: six years after the end of the financial year they relate to.
Email marketing: until you unsubscribe. If you do not open or click any of our emails for 24 months, we remove you from our marketing lists.
Speaker, volunteer and exhibitor enquiries: up to two years after the show they relate to.
Trade buyer proof documents: deleted once we have checked them.
Cookie choices: we keep a record of the choice you made in the cookie banner, so we can show we asked.
Analytics data: in line with each provider’s retention settings (for example, 14 months for Google Analytics).

10. Keeping it secure

The website uses encryption (HTTPS). Access to personal information is limited to staff and providers who need it, and payments are handled by Stripe, which is certified to PCI DSS Level 1.

11. Your rights

Under UK data protection law you have the right to access your information, have it corrected or deleted, restrict or object to how we use it, and receive a copy in a portable format. You can object to direct marketing at any time, and withdraw your consent whenever we rely on it. If you are in Australia, you can ask to access and correct the information we hold about you under the Australian Privacy Principles.

To make a request, email privacy@rorkmedia.com. We will respond within one month.

If you are unhappy with how we handle your information, please tell us first. You can also complain to the UK Information Commissioner’s Office (ico.org.uk) or, in Australia, the Office of the Australian Information Commissioner (oaic.gov.au).

12. Children

Children under 16 may attend with an adult. We only hold a child’s name if a parent or guardian provides it as attendee information. We do not send marketing to children, and volunteers must be 18 or over.

13. Changes to this policy

We will update the date at the top of this page whenever this policy changes. If we make a significant change, we will tell you by email.

14. Contact us

Rork Media Limited (GO Diving Show), 71–75 Shelton Street, Covent Garden, London WC2H 9JQ.
Email: privacy@rorkmedia.com